TheEpicenter.com Shipping Policy

SHIPPING POLICY


Calculated Shipping Costs & Transit Times

All shipping costs are based on UPS Ground Service (shipped from our location in Eugene, Oregon). Orders are typically shipped within 1 to 2 business days. PLEASE ALLOW additional time "in transit" for delivery of your order (see map below to determine estimated ground transit times once an order is shipped).

We ship at approximately 3 p.m. on weekdays (non-holidays). If your order is submitted and received by Noon (West Coast/Pacific Time), we can usually ship it out the same day. Orders received after Noon will generally ship on the following business day (excluding weekends and holidays). Orders submitted after Noon on Friday (and on weekends) will typically ship on the following Monday (except Holidays). No weekend or observed holiday delivery options are available for UPS Ground. Shipping charges are non-refundable.

TheEpicenter.com Ground shipping speed

Shipping costs are automatically calculated based on your Shipping Zip Code (Contiguous Lower 48 States only).  UPS shipping rates are calculates based on best shipping conditions (i.e., if all your items can be shipped in one box, etc.).

NOTE: UPS has a 1-lb. minimum per box shipping charge that applies to all orders. Orders weighing over 200 lbs may qualify for UPS discounted shipping rates.

Please note that we are located on the West Coast. The same items shipped to New York and to California will have very different shipping costs! That's because California is closer to our shipping location than New York is, and the shipping charges are based on both weight and distance. So be prepared for higher shipping costs if you reside on the East Coast.

Faster Shipping Options are available by special request: 3 Day, 2nd Day Air, and Next Day expedited services (no delivery on Saturdays, Sundays, or recognized holidays). Faster shipping options will increase normal Ground delivery charges by up to triple or more.

NOTE: Some items are not eligible for expedited air shipment due to FAA regulations (i.e., MRE heaters, matches, fuel, and similar items).

If you need an item faster than normal "Ground" delivery time, please place a note in the Special Instructions box advising us with what date and time you need your order. We will contact you with the revised shipping cost before final processing and authorization for additional shipping charges.

Alaska and Hawaii Orders: Our system does not calculate shipping to Alaska or Hawaii. Please call us at 541-684-0717 to place your order. We typically ship orders to Alaska and Hawaii via USPS Priority Mail-Insured (2-3 business day transit time). NOTE: Certain items cannot be shipped to Alaska or Hawaii due to FAA regulations (i.e., MRE heaters, matches, fuel, and similar items)..

Special Shipping Instructions

We always do our best to accommodate requests for special shipping instructions. Please understand that "No Signature Required" (and similar) instructions releases all liability from TheEpicenter.com and the shipping carrier for any loss or damage to the package at delivery.

Delivery Delays
Undeliverable or Refused Orders

All undeliverable or refused orders will be charged initial shipping cost plus return shipping cost and processing fees (see our Returns & Refunds Policy).

Our Published Free Shipping Offers

Our free shipping offers are valid ONLY for FULL CASES of Mountain House Cans (6 of same item) and NuManna Food Buckets delivered to a valid physical shipping address within the contiguous U.S. (48 lower states only; our free shipping offer is not valid for Hawaii or Alaska orders). Any additional items will incur shipping charges which are based on UPS Ground rates.

Expedited shipping requests and undeliverable or refused orders do not qualify for our free shipping offer.

Larger orders (over 300 lbs.) will typically ship by freight; all others via UPS Ground.

Shipping Confirmation

We will contact you by email or by phone to let you know if an item is out of stock or if your shipment will be delayed.

As soon as your order has shipped, we will send you a shipping confirmation email with tracking number(s) for the shipment. If you do not receive your shipping confirmation, you may want to check your Email spam filter. Or, you may contact us at 541-684-0717 for your shipping/tracking info.