RETURNS & REFUNDS POLICY
TheEpicenter.com has a long history of providing
excellent customer service and our goal is to continue this practice. Our
customers are very important to us and we want you to be happy with your
order. If anything you purchase from us fails to meet your expectations
or if there is a problem with your order, please let us know!
We cannot accept returns or offer refunds
on Food or Water items unless we made an error packing your order (if you
receive the wrong item). If the product is defective or the items were
damaged in shipment, please refer to our Product Returnsor Damaged
Shipments policies below.
We will gladly accept non-food/water product
returns for any reason if returned to us in resellable condition within
15 days of the original delivery date. Returns of items after 15 days will
be addressed on a case-by-case basis.
All returns must be in original box with original
packaging materials for a full product refund (less shipping charges).
The customer is responsible for return shipping charges of the product
unless the product is defective or was damaged during shipment.
A Return Authorization is required for all
product returns and refunds (see Return Authorization Instructions
Immediately report all damaged shipments directly
to TheEpicenter.com by telephone at 541-684-0717 or via email (see Damaged
We cannot offer refunds, exchanges, or accept
returns of any used, opened item.
Order revision requests, cancelled orders,
refused shipments, and undeliverable orders will be refunded less any cancellation/processing
fees and applicable shipping charges:
Revisions: Order revisions can be made only before the order ships.
Cancellations: Order cancellations
for any reason are subject to a 3% order cancellation fee plus any shipping
charges we may have incurred if the order has already shipped.
or Undeliverable Orders: All undeliverable or refused orders will
be refunded, however a 3% order processing fee and all shipping charges
(including return shipping charges) will be deducted prior to issuing the
refund. Please Note: UPS makes up to three delivery attempts. After the
third attempt, if no alternate delivery arrangements have been made with
UPS by the receiver at the delivery address, the shipment will be returned
to us and therefore considered a Refused/Undeliverable Order.
Defective or damaged products that
are returned to us within 30 days of the original delivery date
will be fully refunded or replaced absolutely free of charge. A Return
Authorization is required for all returns. See Return Authorization
Damaged Shipments: Although we take
every reasonable precaution to ensure that your products are carefully
packed to avoid any damage in transit, however damages do sometimes occur.
If you receive a damaged shipment:
- Make a note of any visible
damage on the delivery receipt. Be as specific as possible as this will
assist us in processing the damage claim with UPS or the freight carrier.
- Failure to keep all packing materials (outer/inner boxes, packing paper,
peanuts, etc.) may result in a denial of claim.
- To report a damaged
shipment, please call TheEpicenter.com at 541-684-0717.
Please do not initiate a claim directly with the carrier. Failure to report
a damaged shipment to us within two (2) business days may result in a delay
and/or denial of claim. Note: Claims may take up to 10 business days for
- After we have resolved the claim with the carrier, we
may require return of the damaged product to authorize replacement shipment
or we may issue a customer refund. If we request return of the damaged
product, please refer to our Return Authorization Instructions.
Before returning any item, please contact
us by telephone at 541-684-0717 to get a Return Authorization Number and
return shipping instructions. Every return must have a Return Authorization
Number in order to be accepted. We will need the following information
to issue a Return Authorization:
Number (or Original Order Number)
- Invoice Date
- Item Name and
Quantity of product(s) being returned
- Reason for Return
After receiving your Return Authorization
Number and return shipping instructions, make sure the items are repackaged
in their original boxes with original packing materials, followng the instructions
1. Return the item to: TheEpicenter.com, ATTN: RETURNS, 384 Wallis Street #2, Eugene, OR 97402.
2. Write the
Return Authorization Number on the box.
3. Keep your shipping records
for proof of shipment in the event of loss of returned merchandise.
Note: We recommend UPS for return delivery. Returns shipped via US Postal Service
or any shipment with a value of over $100 should be insured. We are not
liable for return merchandise that does not reach our Receiving Department.
As soon as TheEpicenter.com is in receipt
of the returned item(s):
We will issue a customer refund (via original
payment method) less any applicable shipping charges. Shipping costs may
be refunded only on returned items we determine to be defective); or,
We will ship a replacement for returned defective/damaged
items at no charge.