TheEpicenter.com Shipping Policy

RETURNS & REFUNDS POLICY


TheEpicenter.com has a long history of providing excellent customer service and our goal is to continue this practice. Our customers are very important to us and we want you to be happy with your order. If anything you purchase from us fails to meet your expectations or if there is a problem with your order, please let us know!

Policy Overview
Product Returns
Return Authorization

Before returning any item, please contact us by telephone at 541-684-0717 to get a Return Authorization Number and return shipping instructions. Every return must have a Return Authorization Number in order to be accepted. We will need the following information to issue a Return Authorization:

- Name
- Email
- Invoice Number (or Original Order Number)
- Invoice Date
- Item Name and Quantity of product(s) being returned
- Reason for Return

After receiving your Return Authorization Number and return shipping instructions, make sure the items are repackaged in their original boxes with original packing materials, followng the instructions below:

1. Return the item to: TheEpicenter.com, ATTN: RETURNS, 384 Wallis Street #2, Eugene, OR 97402.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise.

Note: We recommend UPS for return delivery. Returns shipped via US Postal Service or any shipment with a value of over $100 should be insured. We are not liable for return merchandise that does not reach our Receiving Department.

As soon as TheEpicenter.com is in receipt of the returned item(s):